I’ve seen some strange issue lately (similar to this one), with one of our CRM Online deployment. We had 2 users, in the same BU, with the same security roles.
- First user was able to access CRM records based on priviliges
- Second one was “blind” – couldn’t see any records
After looking at all possible settings, the solution was:
- Add System Administrator role to second user
- Remove System Administrator role from second user
After that, second user could “see” again. Don’t know if removing all roles or any other than System Administrator would do the trick.