When using addCustomView keep in mind that You must include entity Id field in FetchXML (accountid for Account entity, for example) otherwise it won’t be saved after selecting value.
I’ve seen some strange issue lately (similar to this one), with one of our CRM Online deployment. We had 2 users, in the same BU, with the same security roles.
- First user was able to access CRM records based on priviliges
- Second one was “blind” – couldn’t see any records
After looking at all possible settings, the solution was:
- Add System Administrator role to second user
- Remove System Administrator role from second user
After that, second user could “see” again. Don’t know if removing all roles or any other than System Administrator would do the trick.